If you have been referred to Flores & Associates or would like to get to know us, then please contact the firm by reaching out to Clay Peddycord email@example.com
or Cindy Bistany firstname.lastname@example.org
with an e-mail introduction.
Our goal is to get to know the brokers that reach out for assistance and to build a consultative relationship where we help you help your clients. The relationships we build last for years because our clients and their employees are pleased with the responsiveness and results delivered by our service model. By eliminating the noise that is so often involved in administering these types of programs, brokers can focus on addressing the more costly and integral parts of the client’s benefits offering.
Clients change from time to time their broker of record. One of the more common ways Flores is introduced to new broker relationships is by our loyal clients insisting on retaining Flores for their administration needs, thus, introducing us to their new broker. This gives the broker the opportunity to experience the Flores model firsthand, developing a partnership to service future clients.
The feedback from the brokerage community is consistently resounding once they experience our service. The following are a few broker testimonials:
Executive Vice President, Human Capital Practice Leader
“We have been working with Flores & Associates for many years. Your customer service model, as well as your technology is superior to all other FSA vendors. We initially started selling the FSA administration and then also included your COBRA services. Our retention rate is 100% and our clients are very happy. Feedback from our clients includes . . . “we never have any problems with Flores” . . . “their customer service folks are very responsive”. From a sales perspective, I can tell you that we always recommend Flores. Pricing is never an issue and the administration is the best!”
Senior Vice President, Human Capital Practice
“The results Flores brings to the broker consultants, like peace-of-mind and a greater degree of silence or fewer items requiring the brokers’ attention, is beyond compare. Employers and employees are very pleased with the service and commitment to excellence that Flores brings. I know that when I place business with Flores, my client will not be disappointed. Our clients comment on the high level of communication and reliability Flores brings to a relationship. From the brokers perspective it is refreshing to partner with a firm that takes care of the client with professionalism and speed. The dedicated account manager staff makes a huge difference compared to those TPAs, or payroll companies operating call centers. That combined with excellent website services results in a very happy client. I would be happy to share my experience with Flores with any prospects that you may have.”
Senior Vice President
“Flores and Associates is very client focused! From a dedicated account manager to a seamless implementation process, they truly know what clients are looking for. Flores & Associates is always open to explore ways to improve upon processes and service and takes client and employee feedback to heart. Going forward, they will rise above the competition to provide quality and affordable COBRA and FSA administration.”