Flores & Associates, LLC announces new SMS and IVR technology

Flores & Associates enhances participant experience with the addition of two new ways to access account balances

Charlotte, NC – February 1, 2017 – Flores & Associates, LLC, a leading national administrator of consumer-directed health (CDH) plans, announced today the latest addition to their proprietary suite of technology, Short Message Service (SMS) and Interactive Voice Response (IVR) notification tools.

SMS notification will allow plan participants to use their cellular devices to text “BALANCE” to (888) 586-3994 and receive an update by text of their current year account balance(s). IVR will allow plan participants to call the same number and follow a brief series of prompts to receive their current year balance(s). The IVR technology will be available for plans utilizing the Flores debit card platform and SMS notifications will be available for FSA, Transit and HRA balance accounts. These options are in addition to the existing tools available to all plan participants, including the E-Receipt app and participant website, www.flores247.com.

Flores continues to provide additional tools for our participants to access their current account information in a variety of CDH plans. Having multiple ways to access their account information will empower our evolving CDH participants to become more comfortable with their CDH choices and increase their overall satisfaction,

said Mario Flores, CEO of Flores & Associates.

About Flores & Associates

Flores is a leading national administrator of tax advantaged consumer based reimbursement plans such as health and dependent care spending accounts (FSAs), health reimbursement arrangements (HRAs), health savings accounts (HSAs) and qualified transportation expenses (QTEs). Additionally, Flores handles COBRA administration and billing services for employers. Based in Charlotte, NC, Flores has emerged as the leader in this field through the use of innovative technology, dedicated professionals, and an uncompromising commitment to superior service.

Contact

To learn more about this technology and the services offered by Flores & Associates, existing clients may contact their dedicated account manager.
Brokers, potential clients, and media representatives may contact:

  • Cindy Bistany
  • Director of Business Development and Strategic Alliances
  • (828) 693-3595
  • cindy@flores-associates.com

  • Clay Peddycord, GBA, CFC
  • Director of Business Development and Strategic Alliances
  • (800) 532-3327
  • clay.peddycord@flores-associates.com
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