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What We Do


Imagine experiencing the performance from a vendor that you have always expected but rarely received. When you contact our professional references, you will meet clients that have been using Flores for many years plus new clients that have never experienced such outstanding service until they hired Flores. Some of our services have evolved because clients ask Flores to administer another piece of their operation and spread Flores quality to a greater portion of their business. The combination of our cutting-edge technology and dedicated Account Manager model allows our clients to experience world class service every time they connect with Flores.


Flores serves as extension of our clients and we dutifully accept that role. Clients find that the systems and people involved in a relationship with Flores are available, efficient, accurate, accountable and responsive.

FSA Administration

20+ years experience as the industry leader in the reimbursement space
E-status system keeps participants informed of account status via email or opt-in SMS text alerts
Flores Benefit Card for point of service payment that can be linked to other Flores administered reimbursement plans
Quick and easy claims filing options through secure web portal, the Flores e-receipt mobile app, facsimile or US mail
Flores employer web portal for real time access to reports and participant information
Ability to integrate with multiple data integrators to ensure eligibility data is current

HRA Administration

Flores offers multiple MERP and FlexStyle plan designs to integrate with your health plan offerings
Flores Benefit Card for point of service payment that can be linked to other Flores administered reimbursement plans if applicable
Flores employer web portal for real time access to reports and participant information
Simplified and straightforward plan funding via a weekly check register
E-status system keeps participants informed of account status via email or opt-in SMS text alerts

HSA Administration

Flores HSA is independent of your health insurance carrier which allow our clients greater flexibility to choose the health plan that is right for their company
Flores offers a no monthly fee banking option that provides the services required to be effective in this space
A spectrum of investment options through Devenir are available to maximize the value of this health-wealth option
Through the single Flores benefit card participants may link their HSA account to a Flores administered Limited FSA plan
Single sign employee web portal to manage all reimbursement plans administered by Flores

Custom Reimbursement Plan Administration

The flexibility to assist clients with unique plan offerings including carve outs for Fitness Membership, Dental/Vision, Wellness HRA, Prescription, Tuition and Adoption Assistance among others
Flores Benefit Card for point of service payment that can be linked to other Flores administered reimbursement plans if applicable
Various reporting tools available for accounting purposes and to determine benefit utilization
E-status system keeps participants informed of account status via email or opt-in SMS text alerts

COBRA Administration

Access to a full-time Account Management staff that is COBRA Certified to properly manage this federally mandated program
Flores ensures you are “audit ready” utilizing our proprietary technology by housing the complete COBRA process for each applicable employee
Flexible COBRA platform that accommodates a range of complex billing situations, including subsidies and severance arrangements
Ability to integrate with multiple data integrators to ensure eligibility data is current
Timely issuance of monthly invoices to continuants with multiple payment options including bill-pay, eCheck and credit/debit card options available

Commuter Benefits

Use of single Flores benefit card to pay for qualified expenses with most major transit and parking vendors
Quick and easy claims filing options through secure web portal, the Flores e-receipt mobile app, facsimile or US mail
Prompt reimbursement of transit/parking expenses on a daily basis for manual claims filed by participant via direct deposit or check
E-status system keeps participants informed of account status via email or opt-in SMS text alerts
Commuter accounts can be funded by employer and/or employee contributions on your schedule

Quality


While accuracy and data integrity are cornerstones of Flores quality, the pursuit of timely participant communication is at heart of our service model.
We evaluate our quality on exactly those criteria. Having operated and grown since 1986, our willingness to do things the right way and take responsibility for any mistakes means that we serve clients that have been with us for many years. We are often mentioned in the list of the best vendors or suppliers our clients know. We are humbled by that type of recognition and value. Such acknowledgment drives our word-of-mouth growth model. Flores does not have a traditional sales force that is in search of sales on a monthly quota. Instead Flores first looks at our business knowing that growth is coming due to the positive reviews from our clients. Our focus is on continuous process improvements and training to set the stage for the growth that continues from positive conversations about Flores.

Integration Partners


Flores has developed strategic partnerships with ancillary vendors to provide additional efficiencies and broaden our service scope to agencies. Combining services through our strategic partners provides turnkey, single source solutions to meet the needs of your clients.

HRIS/Benefit Administration

Partnering with HRIS/Benefit Administration companies provides efficiencies for employees utilizing online services.

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Payroll

Partnering with payroll companies provides efficiencies for employees utilizing online services.

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Wellness

Our Flex-Style HRA combined with corporate wellness programs provides clients with a consumer driven solution for wellness goals rewards.

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HR Service, Inc.

Flores has partnered with HR Service, Inc. to provide clients and brokers with standalone solutions for Section 125 POP documents as well as other ERISA compliance solutions.

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