COBRA and Direct Bill Capabilities and COVID-19
April 10, 2020 - With over two decades of COBRA and Direct Bill administration experience, Flores is an experienced partner who can help employers navigate the COVID-19 crisis effectively and provide compassionate support to impacted employees.
Common COBRA and Direct Bill Situations
Do you need to process mass terminations or furloughs?
Many employers are making difficult decisions during these uncertain economic times. We want to make the COBRA process as easy as possible for employers and their impacted employees. We can accept files with bulk entry information (a file format will be provided) and process high volumes of Qualifying Event (QE) notices and Direct Bill entries to get important information to impacted employees quickly.
Do you wish to subsidize all or a portion of COBRA or Direct Bill payments for impacted employees?
Our proprietary system was built to accommodate a variety of payment arrangements and subsidies. Employers can choose to subsidize all or a portion of COBRA or Direct Bill coverage. Our Employer Web Portal and file layouts have entry fields for both the amount the employer wishes to subsidize, as well as the date they wish for the subsidy to end to provide maximum flexibility.
Do you have concern about the COBRA or Direct Bill experience for impacted employees?
At Flores, service comes first. COBRA and Direct Bill participants will have access to a dedicated account manager for assistance. We also offer an intuitive Participant Web Portal and Mobile app where participants can elect or cancel coverage, make online payments, view invoices, email their account manager and more.
Do you have a need for transparent recordkeeping and on demand reporting?
We developed our reporting capabilities with both accounting and HR teams in mind. We have on demand reporting options available as well as weekly generated reports that track COBRA and Direct Bill activity, including subsidies, for easy reconciliation for your clients' accounting teams.
COBRA and Direct Bill
About Flores
Flores is a leading national administrator of tax-advantaged reimbursement plans including Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), Health Reimbursement Accounts (HRAs) and Commuter Benefit Accounts (CBAs). In addition to these account-based benefit options, they also handle COBRA and other direct bill services to meet the compliance needs of the employers they serve. In 2018, Flores introduced life.balanced. Reimbursement Accounts (LBA), an affordable post-tax lifestyle reimbursement account for the culture-driven employer. Based in Charlotte, NC, Flores has emerged as the leader in the CDHP market through a service model founded upon innovative technology, dedicated professionals, and an uncompromising commitment to superior service. For more information, visit the Flores website and follow them on LinkedIn.
- Cindy Bistany
- Director of Business Development and Strategic Alliances
- (828) 693-3595
- cindy@flores247.com
- Clay Peddycord, GBA, CFC
- Director of Business Development and Strategic Alliances
- (800) 532-3327
- clay.peddycord@flores247.com
- Aaron Hunt, MBA, CDHC, HSAe, Certified COBRA Administrator
- Director of Business Development and Strategic Alliances
- (800) 532-3327
- aaron.hunt@flores247.com