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Flores Assistant
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  • About Us
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Join our team!


Flores & Associates is an organization that is constantly seeking dedicated, committed client centered professionals. We believe in empowering our staff to make a difference in the way that we deliver our service. Training is provided for all new hires, and we invest in your professional development along the way.

We provide a professional, environment in which personal accountability, integrity and performance are the benchmarks for success, in addition to collaboration and trust which leads to high performing teams. If you are interested in applying your experience, talent and knowledge and you are seeking a new and exciting opportunity, please select the below link to view and apply for open positions. We look forward to having you join our team and helping us contribute to our vision.

We look forward to hearing from you!

Open Positions

Benefits


At Flores, our comprehensive benefit package is a testament of our commitment to our staff and their families. We aim to support the total wellbeing of our employees – physical, mental, and financial.

Our benefits include health, dental, and vision insurance, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA) for health and dependent care. It also includes employer paid life insurance, long-term disability, and short-term disability. We promote work/life balance for our team by pairing a professional environment with generous company holidays and PTO starting at 18 days per year, three weeks of paid parental leave, and time off each quarter for volunteering. Employees also get funds in a Life Balanced account that they can use towards purchases that improve their wellbeing. Our retirement plan has both Traditional and Roth 401(k)s, investment advisors, and employer matching contributions. Additional benefits include continuing education funds, tuition and student loan reimbursement, gym discounts, a robust Employee Assistance Program and so much more!

We enjoy the companionship of our teammates and actively work to foster that sense of community through work gatherings and functions. Between our team building events and monthly birthday celebrations, volunteer activities, and company sponsored luncheons, there is always something to look forward to at Flores!

WANT TO JOIN OUR TEAM?


HERE ARE A FEW THINGS ABOUT FLORES THAT COULD MAKE US THE RIGHT EMPLOYER FOR YOU!
WHO YOU ARE
You are a person who believes in always doing the right thing and believes in delivering a remarkable service experience! You believe in building trust, empowering, empathizing, and respecting team members and our world. You are a continuous learner, eager to grow and contribute to our dynamic team. You are someone with a strong work ethic who appreciates a work/life balance.
TRAINING
Training of new staff is extremely important in the Flores culture as we believe learning and development is critical to our success. Training takes place for all of our positions to help introduce new team members to their new roles, especially for our largest growing team, Account Management. The training for this team consists of an 8-week course where each of our benefit services are discussed in detail to prepare new hires to better serve our clients. During this training, the team will go through virtual and classroom trainings, online modules, shadowing sessions, and mock phone calls. Each team member is provided with materials and recorded sessions they can refer back to as needed and the training team is always available to help. This training is designed so that every new employee can feel confident and successful when speaking to and answering questions from our clients.
Professional development
Flores invests in the on-going development of our employees. Team members can receive training and certifications related to their roles, such as COBRA training and certification as a COBRA Account Manager. However, we also want to invest in our team members to help them achieve future opportunities. Flores offers a Continuing Education Reimbursement Benefit, which allows team members after just 1 year with us to get reimbursed up to $1,000 each year for courses, certifications, and/or trainings that will help them grow in their career. We also offer Student Loan and Tuition Reimbursement. Additionally, every year all Flores employees go through our Annual Performance Review process where they reflect on the year prior and evaluate performance with their managers. This is a time to set goals and work on a Career Development Dialogue to align those goals with action plans to meet their specific career aspirations. We love to see our team members grow with us! There is not just one growth path and we’ve seen individuals start in entry level roles and move into management, senior level roles, or even start brand new teams.

"As one of the newest members of the Flores team, I have to say that I am continually impressed by the level of quality in every aspect of this company. Having worked for other corporations, I can honestly say that I have never experienced another environment that even closely compares to what we experience here at Flores. From the state of the art, immediate communication with our participants to the support shared among the associates, I am truly blessed to be a part of this team."

- Shared Services Specialist -

"As a member of the management team at Flores, I take pride in being associated with the leader in administration of reimbursement plans. Flores conducts business in a professional, thoughtful, and results driven manner; with INTEGRITY as one of our core values. This 'word' is communicated and displayed throughout Flores, it is a continuous reminder to all of us, that the underlying principle of handling the services we offer with INTEGIRTY is paramount to our success. More importantly, we want our employees to feel that this Integrity has made a positive difference in their future."

- Shared Services Manager -

"After meeting the management team and the employees at Flores, I could not wait to get started. My attitude toward hard work as well as my college degree combined to help me find a company where I can learn and grow for many years."

- Account Manager -

"Flores helps me grow as a professional. The company invests in my training and education. Laws and regulations are continuously changing and Flores shares the resources to help our people stay current."

- Director of Quality Assurance -

"Knowing this business and the competition; it is rare to find a company that stands behind their name. Mission statements so many times are nothing but words on a plaque hanging on a wall. At Flores, our core values are clearly identified and followed. They lead us to our ultimate goal which is service excellence for our clients. The Flores staff works together like a team... a 'well oiled machine'. All of the employees have the same objective of being a trusted advisor and exceeding client expectations."

- Business Development -

"Employees are responsible for managing their client, broker, and participant relationships. By empowering and encouraging employees to develop these relationships, employees have direct responsibility for the overall success of the organization and an increased personal worth and job satisfaction. "

- Account Manager -

"One thing that stands out most to me is the level of respect that resounds across the board. I cannot recall ever working with such an outstanding group of individuals that truly respect their positions, their clients, their associates and their management. It is refreshing to know that a company that exemplifies such respect still exists in our society."

- Shared Services Specialist -

"One of my favorite things about working for Flores is hearing feedback from clients and participants who are genuinely surprised and grateful for the level of customer service we provide. A participant called today and was taken aback by how much we were willing to help her out and continued to talk about how thankful she was. Hearing this feedback and knowing that you are making things a little bit easier for someone else makes it worthwhile."

- Account Manager -

Resource Center

Ready-to-use tools to help you make the most of your Flores benefits.
Resource Library
FSA Store
IVR & SMS Info
Flores247 Web Portal

Want to Learn More?

Contact Us
Flores
Better Benefits Start Here
Local: 704.335.8211
Toll Free: 800.532.3327
2013 W Morehead St. Suite B.
Charlotte, NC 28208
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