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Flores Assistant
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  • About Us
    Open Enrollment
    • About Us
    • History
    • Vision
    • Leadership
    • People
    • Facility
    • Milestones
    • What We Do
    • Services
    • Quality
    • Integration Partners
    • Community
    • Flores One
    • Join Firm
    • Culture
    • Employees Say
    • Available Positions
    • Benefits
  • For Employers
    Open Enrollment
    • About Us
    • Working With Flores
    • The Flores Difference
    • Become A Flores Client
    • Solutions
    • Partners
    • FAQs

    • News

    • Testimonials

    • Flyers

    • Webinars
    • Request a Demo

    • Request a Proposal
  • For Brokers
    Open Enrollment
    • About Us
    • Working With Flores
    • The Flores Difference
    • Solutions
    • Partners
    • FAQs

    • News

    • Testimonials

    • Flyers

    • Webinars
    • Request a Demo

    • Request a Proposal
  • News
  • Resources
    Flores 247 Portal
    Open Enrollment Resource Library
    Flores Mobile
    IVR/SMS
    Calculators
    Flores Benefits Card
    Documents
    Eligibility Checker
    Videos
    FSA Store
    FAQs
    HSA Store
  • Resources
    • FLORES MOBILE
    • IVR/SMS
    • Flores Benefits Card
    • Documents
    • Videos
    • FAQs
    • Calculators
    • Eligibility Checker
    • FSA Store
    • HSA Store
    • FLORES 247 Portal
  • Contact

Integrating

Service & Technology

Delivering results our clients expect in
today's era of healthcare consumerism

What We Do


Imagine experiencing the performance from a vendor that you have always expected but rarely received. When you contact our professional references, you will meet clients that have been using Flores for many years plus new clients that have never experienced such outstanding service until they hired Flores. Some of our services have evolved because clients ask Flores to administer another piece of their operation and spread Flores quality to a greater portion of their business. The combination of our cutting-edge technology and Account Manager model allows our clients to experience world class service every time they connect with Flores.


Flores serves as extension of our clients and we dutifully accept that role. Clients find that the systems and people involved in a relationship with Flores are available, efficient, accurate, accountable and responsive.
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Flexible Spending Accounts & Commuter

HCFSA, DCFSA, LFSA, & CBA
Employer-sponsored spending accounts with tax advantages for both employees and employers.

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Health Savings Accounts

HSA
A powerful tax savings account offered in conjunction with an HSA qualified health plan that can be used for short term healthcare expenses or long-term retirement planning.
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Reimbursement Accounts

Pre- or Post-Tax HRA, LBA, LRAP & TARP
Employer-funded reimbursement accounts offer flexibility in plan design to align with organizational goals and objectives.

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Compliance Services

POP, Wrap, 5500, HR Compliance Center
Services designed to meet a variety of HR compliance needs, including key elements of ERISA compliance for health and welfare plans.
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COBRA & Direct Bill

COBRA and Direct Bill
COBRA and Direct Bill services include monthly billing and handling of participant inquiries, an intuitive proprietary employer and participant web platform, and daily quality assurance audits.
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Leave Solutions

FMLA, State & Municipal Leave, & ADA
Leave administration by HR professionals, for HR professionals; delivering a complete service experience for the employee while significantly reducing the burden of administration for the employer.




Quality


While accuracy and data integrity are cornerstones of Flores quality, the pursuit of timely participant communication is at heart of our service model.
Delivering timely information to participants drives our vision for participants to enjoy a meaningful "employee benefit" experience.
Participants enrolled in reimbursement plans want to enjoy the "benefits" they have selected with the least amount of hassle.
Clients receive account information and reporting in a seamless and predictable manner.
By proactively ensuring reimbursements on a predetermined schedule, employees do not have to "chase" their money.
Clients realize the benefits of partnering with a firm that shares the same desire to see satisfied employees.
Employees electing COBRA continuation coverage are treated with respect as they move through an uncomfortable career transition.
Flores serves as extension of our clients and we accept that role with honor.

Clients find that the systems and people involved in a relationship with Flores are available, efficient, accurate, accountable and responsive.
We evaluate our quality on exactly those criteria. Having operated and grown since 1986, our willingness to do things the right way and take responsibility for any mistakes means that we serve clients that have been with us for many years. We are often mentioned in the list of the best vendors or suppliers our clients know. We are humbled by that type of recognition and value. Such acknowledgment drives our word-of-mouth growth model. Our focus is on continuous process improvements and training to set the stage for the growth that continues from positive conversations about Flores.

Integration Partners


Flores has developed strategic partnerships with ancillary vendors to provide additional efficiencies and broaden our service scope to agencies. Combining services through our strategic partners provides turnkey, single source solutions to meet the needs of your clients.
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Partners
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Partners
Partners
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Partners
Partners

Resource Center

Ready-to-use tools to help you make the most of your Flores benefits.
Resource Library
FSA Store
IVR & SMS Info
Flores247 Web Portal

Want to Learn More?

Contact Us
Flores
Better Benefits Start Here
Local: 704.335.8211
Toll Free: 800.532.3327
2013 W Morehead St. Suite B.
Charlotte, NC 28208
© Flores & Associates, LLC | All Rights Reserved